Frequently Asked Questions

Find answers and general information quickly.

Features & Capabilities

What Act3 can do out of the box. Modules, customization, fonts, and page templates.


How much can I customize Act3 without writing code?

Act3 takes full advantage of HubSpot's modern drag-and-drop architecture. You have global theme settings to lock in your brand colors and typography, multiple header and footer design choices, plus module controls for spacing, alignments, and complex layouts. You can build completely unique pages without touching a single line of code.

The Section extra settings module lets you add responsive video backgrounds, images, gradients, custom overlays, shape dividers, and rounded corners to any drag-and-drop section.

The Blog configuration module allows you to choose between multiple listing designs, and provides advanced configuration options for your blog, such as a global drag-and-drop blog sidebar, subscription form, related posts, hero banner, AI post narration, and more.

Which HubSpot plan do I need to use Act3?

Act3 is designed to work seamlessly across HubSpot's tiers, including Starter, Professional, and Enterprise. Because the vast majority of our templates leverage native drag-and-drop tools, you get incredible design flexibility right out of the box on any plan.

Can I use my own fonts with Act3?

Absolutely. HubSpot supports custom fonts natively through brand fonts, which is the easiest way to get started. For more control or alternative methods, see Act3's advanced method in our how to use external fonts guide.

Can I use Font Awesome Pro or other icon packs?

Yes. Most of the icon fields included accept pasted code (SVG preferred), images, or even numbers. SVG is also best for page speed. Just grab the code from your favorite icon library and paste it in the icon field.

Does Act3 include system and membership page templates?

Yes. Act3 includes all the necessary HubSpot page templates for system pages, subscriptions, and memberships.

Is Act3 optimized for page speed and SEO?

Yes. The theme itself is built for performance: clean JavaScript with no jQuery, lazy-loaded images below the fold, and a minimal default font set. Libraries like sliders or animations only load on pages that actually use them, so you're not carrying weight you don't need. With reasonable content, passing Core Web Vitals is straightforward, especially on desktop. Real-world page speed depends on more than the theme though, your images, forms, tracking scripts, and embedded media all affect it. We cover what matters and how to get the best results in our Optimizing for page speed guide.

It's also worth remembering that a theme is only one part of SEO. HubSpot's CMS handles much of the technical foundation: SSL, a global CDN, automatic sitemaps, full control over titles, meta descriptions, canonical URLs, and redirects. After that, your content does most of the work.

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Pricing & Licensing

What the one-time price includes, where you can use Act3, and what happens if it isn't the right fit.


What do I get with Act3 at this price?

A premium HubSpot theme with everything you need to launch fast, without paying for bundled custom development. You get comprehensive documentation, direct support from the team that built it, and free access to all future updates and improvements.

Is the price one-time or recurring?

One-time payment. No subscriptions, hidden fees, or recurring charges. You pay once and own the theme forever.

Can I use Act3 on multiple sites or accounts?

Your purchase includes a license to use Act3 on a single HubSpot account (Hub ID), with as many websites as you need within it. HubSpot only allows a purchased theme in one account at a time, so a separate HubSpot account needs its own purchase. See the license for full details.

Do I get future updates included?

Absolutely. As an Act3 owner, you get every future update for free: new modules, templates, sections, features, improvements, and fixes.

When a new version is released, HubSpot notifies you by email and you choose whether to install it. We recommend reading the release notes first. Updates are usually non-breaking, and if anything needs action on your side, it's stated clearly from the start.

What if Act3 doesn't work for me?

Then you get your money back. Act3 comes with a 20-day full refund, so you can buy, install it, and make sure it fits before you commit. After 20 days we can't process a refund, so it's worth testing within that window. See the refund policy for more.

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Support & Guarantees

Who's behind Act3 and how we back it up, before and after you buy. Direct answers from the people who built the theme, with no scheduling or ticket queues.


Who is behind Act3?

Neambo, a small team that's been building HubSpot themes since 2016. Our earlier themes, Act and Act2, were the #1 best-selling templates on the marketplace. Act3 is the latest generation, rebuilt from the ground up for HubSpot's modern theme platform.

Can I try Act3 before buying?

The HubSpot Marketplace doesn't have a built-in trial system, but this live demo lets you explore Act3 in action before you buy. And once you purchase, the 20-day refund policy gives you plenty of time to decide if it's the right fit.

Can I ask questions before buying?

Of course. Reach out and we'll get back to you, usually within a day. You'll get the answers in writing, no scheduling required.

What does support cover?

Questions about how features and settings work, free updates with improvements, new features, and bug fixes, and access to up-to-date documentation. Support is handled over email, with no time limit, for the lifetime of the product. Custom code, design changes, and third-party scripts aren't covered. See the support policy for full details.

How quickly do you respond to support requests?

Usually within one business day. Every email is handled by the same people who built the theme, Monday to Thursday, 9 AM to 4 PM ET. See the support policy for full details.

How do I get help after I buy?

Start with the docs, which covers most of what you'll need with guides, videos, and step-by-step instructions. If you have a question about a feature or how something works, email us and we'll respond within one business day (Monday to Thursday, 9 AM to 4 PM ET). Your purchase also includes free updates for the lifetime of the product, and we're constantly adding new guides and videos.

What if I find a bug?

Let us know. We'll look into it, fix it if it's an issue with the theme, and release the update through the HubSpot Marketplace. Updates are free, so you can install the fix at no extra cost.

What happens if you stop selling Act3?

You keep it. Act3 stays in your portal and keeps working, whether or not it's listed on the marketplace. It's our flagship product with a roadmap ahead, and we've been building HubSpot themes since 2016, so it's not going anywhere.

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Try It Out

Get Act3. Full refund within 20 days.